→ Frequently Asked Questions
How do I get my login credentials?
Your account is created by your event organiser. They will share your mobile number and pass
code via WhatsApp before the event. Contact your organiser if you haven't received them.
The QR scanner isn't working. What should I do?
First, check that StallConnect has camera permission: go to your phone Settings → Apps →
StallConnect → Permissions → Camera → Allow. If it still doesn't work, restart the app and try again. If the
issue persists, email support@stallconnect.in.
A visitor's QR code was already scanned. Can I scan it again?
Each visitor QR pass can be scanned once per stall. If you've already scanned a visitor,
their lead will already be in your lead list. You can update the lead notes, temperature, and follow-up date
from there.
How do I export my leads?
In the app, go to Leads → tap the Export button. Your leads will be compiled into an Excel
file and sent to you via WhatsApp. Export files are available for 24 hours.
Can I use the app after the event ends?
Yes. Your leads and notes remain accessible after the event. You can continue to update lead
status, add follow-up dates, and send WhatsApp messages to your contacts.
How do I delete my account and data?
Email support@stallconnect.in with subject "Account Deletion Request" and your registered
mobile number. We will complete deletion within 7 business days and confirm by email.
Is my data secure?
Yes. All data is transmitted over HTTPS, passwords are BCrypt-hashed, and your login token is
stored in your phone's secure enclave (iOS Keychain / Android Keystore). See our
Privacy Policy for full details.